Refund policy
At NyinCabin, we strive to ensure your satisfaction with every purchase of T-Shirts & Tops, Skirts, and Pants & Trousers. If you are not entirely satisfied with your order, we offer a straightforward refund process in accordance with our policy.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as final sale or clearance.
- Intimate apparel, including swimwear and lingerie, for hygiene reasons.
- Gift cards or promotional items.
How to Initiate a Refund
To start a refund request, please contact our customer service team via email at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Contact Us
For any questions regarding this refund policy, please email us at [email protected]. We are here to help.